Frequently Asked Questions About GrandmasGiftStore.com

Q1. Do you have a guarantee/return policy?
A1. Yes! All products have a 15-day money back guarantee less shipping and handling. All items returned for reasons other than damages will have a 20% restocking fee if display packaging is not intact. All items must be returned before refund or exchange is given.

Q2. How do I pay?

A2. We accept Visa, MasterCard & American Express through our secure shopping cart.  Simply click on the button under the product you wish to order to enter the shopping cart.  From there you may opt to return to continue shopping by hitting your BACK button, or purchase the one item and check out. If you do NOT wish to purchase online by credit card, but have a PayPal account, we also accept payments through PayPal if you will     We hope these options will maximize your shopping experience at GrandmasGiftStore.com.

Q3. Do you accept checks/money orders?
A3. Yes! Although with a check you may have to wait a little longer for check to clear.

Q4. How do you ship?
A4. All of our products are shipped via UPS.

Q5. After ordering when can I expect delivery?
A5. All orders are processed within 48-72 hours after being received.

Q6. How do I order items not stocked in your store?
A6. Just email and we'll be happy to help you find what you need.

Privacy Policy:

We collect personal information about our customers, including name, postal address, email address, and information collected for any personalized items we may carry from time to time.. This information is collected at the time of your order and is necessary to process your order. We respect your privacy. Although we may use this information to notify you of new product offerings, we will not share, sell, rent or loan any personal information to any third party not affiliated with GrandmasGiftStore.com. The information you provide to us will be held with complete confidentiality.